At Cozumel Tours by Cab, we understand that plans can change. Therefore, we have established a cancellation policy that aims to balance flexibility for our customers with the operational sustainability of our services. It is important to note that due to non-refundable fees charged by payment gateways, a full 100% refund may not be possible in all circumstances.
2 Cancellations by the Customer
Between 48 and 72 hours in advance: 50% refund. The other 50% covers operational and processing costs.
More than 72 hours in advance: 90% refund. The remaining 10% covers processing fees and administrative costs.
Less than 48 hours or no-show: No refunds. This is due to commitments made with our providers and the operational impact of last-minute cancellations.
3 Cancellations by Cozumel Tours by Cab
In exceptional cases, such as adverse weather, safety issues, or force majeure, we reserve the right to cancel or reschedule an activity. In such cases, the following options will be offered:
Rescheduling the activity at a convenient date for the customer.
