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Privacy Policy

Last updated: May 8, 2025

At Cozumel Tours by Cab, we respect your privacy and are committed to protecting your personal data in accordance with Mexican law and international standards.

1. Information we collect

We collect personal data through forms, cookies, and web analytics tools. This includes:

  • Personal data: full name, email, phone number, country of origin, payment details, and preferred tour activity.
  • Browsing data: IP address, browser type, pages visited, time zone, and user behavior via cookies and similar technologies.

2. Purposes of data use

We use your data to:

  • Process and manage bookings.
  • Communicate about your requests or changes in your reservations.
  • Send promotional communications, with your prior consent.
  • Improve our website and user experience.
  • Comply with legal and regulatory obligations.

3. Marketing use

With your consent, we may send promotions, personalized offers, and satisfaction surveys via email or WhatsApp. You may unsubscribe at any time using the link provided in each message.

4. Sharing of personal data

We do not sell your personal information. However, we may share it with:

  • Service providers: such as payment processors, web hosts, or local tour operators.
  • Authorities: if required by law.
  • International third parties: when necessary for fulfilling booked services. We ensure data protection mechanisms are in place.

5. Data security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or modification. Sensitive information is transmitted via SSL encryption.

6. Data retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined, or as required by applicable laws.

7. User rights (ARCO)

You have the right to:

  • Access your data.
  • Rectify incorrect or incomplete data.
  • Cancel your data when no longer needed.
  • Object to its use for specific purposes.

To exercise these rights, contact us at info@cozumeltoursbycab.com, including your full name and a clear description of your request.

8. Cookie use

Our website uses cookies to:

  • Remember your preferences.
  • Analyze user behavior.
  • Deliver personalized content and ads.

You can manage cookie preferences in your browser settings. Some features may be limited if cookies are disabled.

9. Use of images and content

By participating in our tours, you agree that any photographs or videos taken may be used for promotional purposes (website, social media, advertising), unless you explicitly opt out before the tour begins.

10. Changes to this policy

We reserve the right to update this Privacy Policy at any time without prior notice. Please review this page periodically to stay informed about any changes.

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